I've had this ongoing problem with Telecheck since last fall, involving a forged check at a grocery store. Someone acquired or faked some "convenience checks" associated with one of my credit cards, and wrote a check at Treasure Island grocery store for approximately $63. I found out about this through unknown charges on my monthly statement -- actually the check got bounced because at that time my credit card was nearly maxed out. I reported this to my credit card, was credited for the charges, had my account cancelled and a new card issue.
Three months later Telecheck starts sending my threatening letters for the money. They have my name wrong and the address wrong (because I had just moved). I called the forgery department who said I needed to send a police report. I told them there was no police report because I had nothing to report. The GROCERY STORE should have filed a police report since they got swindled. But whatever. Anyway, I've sent and faxed numerous letters to Telecheck. I've made a couple phone calls to them. I've also spent lots of time with the "security Department" of my credit card. Apparantly they've never had to deal with this situation before, because the GROCERY STORE was supposed to go to the police, not report the matter to Telecheck.
I thought the matter had been settled since I heard nothing since sending a follow-up letter at the end of November. But last Friday I got a "settlement offer". If I called them right away, they would take 25% of what I owed, i.e. they would waive the 25 dollar check return fee. I called them distraught on Friday evening at 5:37 pm. The woman was supremely unhelpful, because the forgery department was closed. I wasn't too hard on her, and even apologized before I hung up for my frustration and acknowledged that it wasn't her fault and thanked her for doing what she could. Which was nothing.
I put off calling them back during business hours, because the last time I called the Forgery Department the guy was an ass and acted like I was an idiot for asking such questions as "what exact documentation do you need to prove I'm not liable for the forgery?"
But today, I spoke with Shametray. And she said they hadn't received anything for my file, but then told me to just re-fax it directly to her attention and she'll take care of it. She was cool (in tone, not a reference to her status), business-like and matter-of-fact. Previous folks I've called acted rather condescending, like it was below them to talk to people who bounce checks (even though I actually hadn't in this case, I certainly have before). She couldn't have cared less. And most of all, she hooked me up directly with little hassle. Now, I may be shooting myself in the foot because I could get another notice from Telecheck in three months, but I'm going to go ahead and say it.
Bless you, Shametray. Telecheck doesn't deserve you.
( p.s. )
Three months later Telecheck starts sending my threatening letters for the money. They have my name wrong and the address wrong (because I had just moved). I called the forgery department who said I needed to send a police report. I told them there was no police report because I had nothing to report. The GROCERY STORE should have filed a police report since they got swindled. But whatever. Anyway, I've sent and faxed numerous letters to Telecheck. I've made a couple phone calls to them. I've also spent lots of time with the "security Department" of my credit card. Apparantly they've never had to deal with this situation before, because the GROCERY STORE was supposed to go to the police, not report the matter to Telecheck.
I thought the matter had been settled since I heard nothing since sending a follow-up letter at the end of November. But last Friday I got a "settlement offer". If I called them right away, they would take 25% of what I owed, i.e. they would waive the 25 dollar check return fee. I called them distraught on Friday evening at 5:37 pm. The woman was supremely unhelpful, because the forgery department was closed. I wasn't too hard on her, and even apologized before I hung up for my frustration and acknowledged that it wasn't her fault and thanked her for doing what she could. Which was nothing.
I put off calling them back during business hours, because the last time I called the Forgery Department the guy was an ass and acted like I was an idiot for asking such questions as "what exact documentation do you need to prove I'm not liable for the forgery?"
But today, I spoke with Shametray. And she said they hadn't received anything for my file, but then told me to just re-fax it directly to her attention and she'll take care of it. She was cool (in tone, not a reference to her status), business-like and matter-of-fact. Previous folks I've called acted rather condescending, like it was below them to talk to people who bounce checks (even though I actually hadn't in this case, I certainly have before). She couldn't have cared less. And most of all, she hooked me up directly with little hassle. Now, I may be shooting myself in the foot because I could get another notice from Telecheck in three months, but I'm going to go ahead and say it.
Bless you, Shametray. Telecheck doesn't deserve you.
( p.s. )