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[personal profile] raybear
Nothing gets under my skin more than people thinking I'm an idiot, that I'm clueless, that they can deceive me without me noticing, that they can talk down to me, that I am incompetent, hapless, dumb, slow, and in general unable to understand whatever it is they think they know.

I just realized that the more it bothers me, the more times things happen where I feel condescended or even lied to. It's like the universe is saying, mtherfcker, you're going to learn this lesson if it kills you. And right now, I don't so much feel like I'm going to die, but more that someone else will by my own hands.

Today's examples of being extremely cranky at life and other people living it:

1) The inspection by the gas company guy who basically said, "gas prices are high. I pay that much for a single family home that's about this square footage." Yeah, well, everyone else I've talked to in apartments our size is only paying half what I do. And our apartment isn't even warm. Well, it has been lately, because I think we're like, fuck it, if we're paying $400 a month, what's $450 to actually be fcking warm? I finally convinced the guy that I wasn't a dumb whiney customer who didn't know isht and managed to have a conversation. I've learned that radiator heat sucks. All this time I thought it was better, but no, forced air heat is more economical in price and ability to keep things warm. And having the radiator next to old leaky windows doesn't really help the issue. He checked on the washer/dryer and confirmed we aren't paying for that. He also gave a whole explanation on 2 flat buildings and why they are becoming harder to rent precisely because the costs have increased exponentially over the past 5 years and they aren't as good of investments for owners.

So when he left, I felt defeated in the expenses, resigned to buying a small electric space heater, but less talked down to and grateful to have someone at least willing to change their manner of speaking to me.

But then....

2) I get an e-mail from the produce delivery people, who I e-mailed this morning saying "I thought I had a shipment for delivery yesterday, but it didn't come, then I realized it was supposed to be last week's and we never got it, even though we were charged. I've been on the same schedule for over a year with no problems, luckily. Can you look into this matter? Thanks."

Their reply was simply "You received a shipment on 1/18 so your next scheduled delivery is 2/1."

AAAAAAARGH. Thanks for only reading the first sentence of my e-mail and assuming I'm a moron who doesn't know what every other week means, even though I've been doing it for over a year. So I wrote again clarifying, and they replied "I don't know what to tell you, it says he dropped it off at 1:46 am."

Worst customer service reply ever.

Date: 2006-01-26 05:56 pm (UTC)
From: [identity profile] drinkasyoupour.livejournal.com
So, when you switch to a different service, you can tell these guys, "I don't know what to tell you. They weren't assholes to me."

ha!!

Date: 2006-01-26 06:04 pm (UTC)
From: [identity profile] raybear.livejournal.com
I wrote back one line:
"How about you tell me what I'm supposed to do about paying for a box of food I never received?"

Still waiting for a reply.

It's their last chance before I follow it up with "how about you cancel my account and I'll stop recommending you to everyone?"

Date: 2006-01-27 12:00 am (UTC)
From: [identity profile] gleninchicago.livejournal.com
I have ZERO tolerance for bad customer service. I would get my ass fired if I talked to people the way that some people do. The only acceptable answer when a customer has a problem is "i'm so sorry, let me see if i can help you" not to argue.

Sorry you've had a rough day. Wanna make out?

May 2010

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